Cookie Policy

Last updated: April 2026

This Cookie Policy explains how The Holburne Museum Trust (“we”, “us”, “our”) uses cookies and similar technologies on www.holburne.org

This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, and provide information to site owners.

Cookies may be:

• First-party cookies – set by our website
• Third-party cookies – set by external services we use

2. Types of Cookies We Use

Under UK law (Privacy and Electronic Communications Regulations – PECR), we must obtain consent before placing non-essential cookies.

We use the following categories:

A. Strictly Necessary (Functional) Cookies

These do not require consent.

These cookies are essential for the operation of our website and enable core functionality such as:

• Security
• Page navigation
• Cookie preference storage
• Booking session management

Without these cookies, parts of the website may not function correctly.

B. Analytics (Statistics) Cookies

We only place these with your consent.

These cookies help us understand how visitors use our website so we can improve it.

We use:

• Google Analytics – to collect anonymised information about page visits, traffic sources and user behaviour.

Data collected may include:

• IP address (anonymised where configured)
• Browser type
• Pages visited
• Time spent on pages

Google may process data outside the UK. We rely on appropriate safeguards for international transfers.

C. Marketing / Embedded Content Cookies

We only place these with your consent.

These cookies are set when we embed content from third-party platforms or use marketing tools.

These may include:

• YouTube – for embedded videos
• Vimeo – for embedded videos
• Google Maps – for location maps
• reCAPTCHA –for embedded sign-up forms
• Mailchimp – for newsletter sign-up forms

These providers may place cookies and collect usage data in accordance with their own privacy policies.

3. Ticketing and Membership Systems

When you purchase tickets or interact with membership services, you may be directed to or interact with:

• Digitickets – our ticketing provider
• Beacon CRM – our membership and supporter database

These services may place functional cookies necessary to:

• Maintain booking sessions
• Process payments
• Prevent fraud
• Secure user accounts

These cookies are necessary for delivering contracted services.

We recommend reviewing their respective cookie and privacy policies for further details.

4. Managing Consent

When you first visit our website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Manage your preferences

You can change or withdraw your consent at any time via the “Cookie Settings” link on our website.

5. How to Control Cookies in Your Browser

You can manage cookies through your browser settings. Most browsers allow you to:

• Delete existing cookies
• Block specific cookies
• Block all cookies
• Receive alerts when cookies are placed

Please note that disabling essential cookies may affect website functionality.

6. International Transfers

Some third-party providers (such as Google, Mailchimp, YouTube, or Vimeo) may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK International Data Transfer Agreement (IDTA)
• Standard Contractual Clauses
• UK adequacy regulations

7. Your Rights

You have rights under UK data protection law, including:

• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to withdraw consent

For full details, please see our Privacy Policy.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Contact Details

The Holburne
Great Pulteney Street, Bath, BA2 4DB
United Kingdom Email: enquiries@holburne.org
Telephone: 01225 388569