Our Fundraising Promise

The Holburne Museum is a member of the Fundraising Standards Board which works to ensure that organisations raising money from the public do so honestly and properly.

As members of the scheme, we follow the Institute of Fundraising’s Codes of Fundraising Practice and comply with the key principles embodied in the Codes and in this Promise. We are:

  • Committed to high standards
  • Honest and open
  • Clear
  • Respectful
  • Fair and Reasonable
  • Accountable

If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We have a complaints procedure, a copy of which is available here>>

If we cannot resolve your complaint, we accept the authority of the Fundraising Standards Board to make a final adjudication.